Advanced Customer Service Training Workshop

How to Control your Elephant

Case Study



Olga Budieri | Corporate Customer Service Leader, Aramex International Limited – Global Support Office, Jordan




We liked the concept of How to Control your Elephant but wondered how this course would fit with our culture…

We found the How To Control Your Elephant course on the Internet when looking for a different/out of the box customer service course. It was refreshing to see something that took a concept and applied it to customer service with a different perspective.

We did have some concerns about how this was going to fit within our culture, whether it would be suitable for all of our diversified audience or not. All these things were smoothed out and we were really happy with the way it worked out.

“It was refreshing to see something that took a concept and applied it to customer service with a different perspective.”Olga Budieri

Our people were really excited about the course even though it was being held on a weekend
Everyone was intrigued by the title and the course concept. They all showed up and had a very good time. It was really engaging.

We were tight on time but the flexibility and response from Malcolm was great
The best thing was how responsive you guys were. I would send Malcolm an email and he would respond really quickly, which was good as we were tight on time and had to arrange the course in a couple of weeks.

The course complemented our training program
The course shaped a nice addition to our existing customer service training program and used practical examples which clarified the concept for our team.

It was really interesting working with Malcolm on our scenarios and seeing how those were incorporated into the training course.

I would recommend this course as it gave us a different perspective on things
I’ve been taking customer service courses for a few years now and this was a very interesting one. It gave us a different perspective on things. I highly recommend this course.

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