Advanced Customer Service Training Workshop

How to Control your Elephant

Case Study



Carol Nelson | AIRPM, Assistant Director, Circle Residential Management Ltd.




I was worried that Malcolm wouldn’t understand my business and that it would be just another boring course…

…but it was brilliant!

“The course was brilliant, entertaining and interesting.”Carol Nelson

Malcolm certainly did know our business; in fact he came to see us a few weeks before the training to make sure that he did know.

We were entertained and interested throughout the whole day – it’s made such a difference
We were entertained and interested throughout the whole day. It was certainly not boring. In fact the staff haven’t stopped talking about the course, and it’s great to hear them using what they learnt when they talk to our clients. It’s made such a difference.

We are always trying to find positive outcomes for our clients
The course instilled in us the need to take our time before saying anything to a customer, time to enable us to think about what we are going to say. The session on empathy has also had a big impact, we certainly didn’t empathise enough before the course, but we do now. And the Can-Can technique is now second nature for us, we are always trying to find positive outcomes for our clients.

I would recommend without hesitation
Would I recommend this course? Absolutely and without hesitation, it‘s just so relevant to everyday life, not just life in the office.

We can’t wait until the next course.

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