Advanced Customer Service Training Workshop

How to Control your Elephant

Case Study



Claire Selt | Conveyancing Director, New Homes Law




“We can’t wait to experience the upcoming Elephant 2 course!”Claire Selt

How to control your elephant has made a massive difference to our business…

The techniques that we have learnt have given our teams a lot of confidence when dealing with even the most difficult and challenging customer situations.

The Can’t to Can technique has been especially useful.

We still have a long way to go but every day we are seeing more and more improvements.

Thank you…We can’t wait to experience the upcoming Elephant 2 course.

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