Advanced Customer Service Training Workshop

How to Control your Elephant

Case Study



Susan Hudson | Learning & Development Manager, Stewart Milne Group




“It is fantastic to see our employees putting into practice all the tips received.”Susan Hudson

We have delivered this training across all of our home divisions…

…it is fantastic to see our employees putting into practice all the tips received.

This makes their relationships with customers both internal and external much more productive. The follow up to the training with Malcolm’s toy elephants and email reminders keeps this fresh for everyone and our employees have advised me that they can’t wait for the refresh course.

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